Refund Policy
Your satisfaction is our priority. Review our comprehensive refund policy below.
At Salz & Halz Enterprises, we take pride in delivering the finest quality health products and ensuring customer satisfaction. In the event that you are not completely satisfied with your purchase, we have a refund policy in place.
Important: Order Related Issues
For order related issues such as payment failures or payment success but order not getting confirmed, we request the customer to connect with our Support team via WhatsApp at +91 95001 13834 with payment photo proof, message proof, or the email ID used while ordering.
Eligibility for Refund
Refunds are applicable for the following scenarios:
- Quality Issue: If the product you received is expired.
- Wrong Product: If you received a different product than what you ordered.
- Damaged Product: If the product arrived in a damaged condition due to shipping or handling.
Notification and Timeframe
Time Limit: To request a refund, please contact our customer support team within 24 hours from delivery.
Contact us through:
- WhatsApp: +91 95001 13834
- Email: custcare@salzandhalz.com
We recommend providing relevant details such as your order number, a description of the issue, and any supporting evidence like photographs & video (mandatory).
Assessment and Resolution
- Once we receive your refund request, our team will assess the information provided and may require additional details or evidence for verification.
- We aim to respond to your request at the earliest.
Refund Options
Depending on the circumstances, we offer the following refund options:
- Replacement: We will ship a replacement product to the same address.
- Refund: If a replacement is not possible or desired, we will issue a refund to the original payment method used for the purchase.
Processing Time
- Refunds will be processed within 2-7 working days of approving the refund request.
- The actual time it takes for the refund to reflect in your account may vary depending on the payment method and financial institution.
Important Notice
We request every customer to "Read Our All Policy Clearly" to avoid future problems.
We suggest our customers to take an unboxing video while opening the box after getting the delivery. This will help us resolve any problems efficiently.
Refund Process Journey
Report Issue
Contact us within 24 hours with proof
Assessment
Our team verifies your request
Approval
Refund/replacement approved
Resolution
2-7 days processing time
Need Help with Your Order?
Please note that our refund policy is designed to ensure customer satisfaction, and we will make every effort to resolve any issues in a fair and timely manner. If you have any further questions or concerns, please contact our customer support team for assistance.